West Tehama County, California
Not resolved
Price Affordability
Product or Service Quality
1 comment

I had been using this product for quite a while. I liked it because it worked well on my body and hair and was inexpensive.

Little did I know how expensive this product was. I was taking a shower when I got some of the soap in the outer corner of my right eye. It burned so bad it felt like I had acid in my eye. The pain was so bad that I couldn't keep my eye open to flush with water unless I held them open with my fingers.

After flushing continuously for at least ten minutes, the pain did not decrease. I got out, dried off and got dressed. I was still in a lot of pain and when I looked in the mirror my right eye was red and my eyelid was red, swollen and half closed. Still dressed, I leaned over the tub and tried to flush my eye with more water but it did not help.

I ended up calling the Veteran's Admin. Health Advisor Line and told them what was happening. They advised me to go to the Emergency Room right away. I did go to the E.R.

where they diagnosed the problem as "Acute Chemical Conjunctivitis." The doctor put a pain drop in my eye and it stopped hurting, temporarily it turned out. After leaving the hospital the drops wore off and my eye started stinging again. It did not stop burning and stinging until I got up the next day. At their request, I returned the bottle of product to Unilever for analysis.

They called me today and said the product was "within product parameters" and that was it. Evidently Unilever considers a trip to the Emergency Room and a hospital bill for $1,980.00 as "within product parameters." I truly believe this is a dangerous product and would advise anyone to avoid purchasing it.

It wasn't as "inexpensive" as I originally thought. Very far from it.

Reason of review: Bad quality.

Monetary Loss: $1980.

Preferred solution: Let the company propose a solution.

I didn't like: An emergency room hospital bill, Acute chemical conjunctivitis.

Company wrote 0 private or public responses to the review from Aug 20, 2015.
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I received coupons for 6 bottles of Suave products, evidently Unilever (Suave Products) considers that adequate compensation for the pain and expense I experienced from using their product.

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